Sidecar support
Questions, a broken export, or a billing issue? Here's how to get help fast.
Email us
The fastest way to reach a human. We typically reply within one business day.
Manage your subscription
Billing is handled by ExtensionPay. Open Sidecar's settings (toolbar icon) and choose Manage subscription to update or cancel anytime.
Common questions
How do I export my students?
Open Manage → Users in your Thinkific admin. Sidecar adds a toolbar directly above the table with Export CSV, JSON, Excel, PDF report, Insights, and Full export. Click one and the file saves straight to your downloads.
What's free and what's Pro?
CSV export of the users you're viewing is free, forever. Pro ($5/mo or $39 lifetime) adds JSON & Excel export, a one-click PDF report, an Insights panel (totals and top students), and Full export, every student across every page of your Users list with all 11 columns.
Where does my data go?
Nowhere but your own computer. Sidecar runs entirely in your browser, makes no network requests of its own, and has no analytics or server. See the privacy policy for details.
The export bar didn't appear.
Make sure you're on your Thinkific admin Manage → Users page (where the data table is), and that Sidecar is enabled (toolbar icon → settings → Enabled). If a Thinkific layout change ever breaks it, flip the kill-switch off in settings and email us, we ship fixes quickly.
How do I cancel?
Open Sidecar's settings and choose Manage subscription, or email us and we'll take care of it. Lifetime purchases never expire.
Is this made by Thinkific?
No. Sidecar is an independent product by Black Hart Consulting and is not affiliated with or endorsed by Thinkific.